Clear answers before the keys.

Send an inquiry with dates, preferred class or marque, guest count, and pickup notes. We reply with availability, inclusions, mileage, deposit notes, and a clear confirmation path-usually within one business day.

Most assignments are confirmed through a guided inquiry so insurance, mileage, and handover details stay accurate. That keeps the experience closer to a private arrangement than a marketplace cart.

As early as your dates allow-especially for Rolls-Royce, Ferrari, Lamborghini, Brabus, Mansory, weddings, and peak weekends. Same-week requests can still be reviewed when timing and presentation standards allow.

Short courtesy holds may be offered once availability is confirmed, subject to demand and the notice window in your quote. A booking is only secured after written confirmation and any required deposit steps.

Share travel dates, preferred marque or class, self-drive or chauffeur, pickup and return points, approximate mileage needs, and any flight or event timing. The clearer the brief, the faster we can confirm.

Yes. Document requirements differ for visitors and residents; we list the exact checklist in your confirmation before handover.

Daily, multi-day, weekly, and longer assignments are all possible depending on the class. Some performance and ultra-luxury cars may carry a minimum number of days-confirmed in your quote.

The current marque set includes Mercedes-Benz, BMW, Audi, Porsche, Land Rover, Bentley, Rolls-Royce, Lamborghini, Ferrari, McLaren, Brabus, and Mansory. Exact models depend on dates and are confirmed when you inquire.

Choose by itinerary: quiet sedans for meetings and airport composure, SUVs for luggage and family or villa stays, coupes and supercars for celebration and scenic drives. Brand pages explain the mood; the inquiry locks the available class.

Listed classes represent the URLA standard. Exact model year, colour, and options are confirmed in writing before handover so the car you collect matches what was agreed.

Share the request with your dates. If it fits the URLA standard and timing allows, we will advise what is possible or suggest the closest alternative.

Selected electric or hybrid classes-such as certain BMW or Porsche options-can be requested subject to dates. Mention charging or range needs in your inquiry.

Yes when driven responsibly within UAE rules. We brief mileage, deposit, and any class-specific conditions before confirmation so expectations stay clear.

Typically a valid passport, entry stamp or visa as applicable, home-country driving licence plus an International Driving Permit when required, and a payment card for the security deposit. Exact requirements are listed in your confirmation.

Typically Emirates ID, a UAE driving licence, and a payment card for the security deposit. Company booking notes can be added when invoicing applies.

Age requirements vary by class. Executive sedans and SUVs usually follow standard premium-hire thresholds; some performance and ultra-luxury classes may require a higher minimum age or additional experience. We confirm this in your quote.

Yes when documents and deposit terms are met. Share additional driver details at inquiry so they can be listed on confirmation.

We follow current UAE verification practice. Original documents may still be required at handover even if copies were shared for pre-checks. Your confirmation states what must be presented.

We regularly stage cars across Palm Jumeirah, Downtown Dubai, DIFC, Dubai Marina and JBR, Bluewaters Island, Jumeirah and Madinat, Emirates Hills and District One, and DXB. Other areas can be reviewed on request.

Night arrivals can be arranged with flight-aware timing. Share your flight number, terminal preference, and meet instructions when you inquire.

Yes when access and timing allow. Include the property name and any porte-cochere or gate notes so we can plan a discreet handover.

Yes for communities such as Emirates Hills, District One, and similar villa corridors when access notes are shared in advance.

Delivery and collection within our regular corridors are often included or quoted as a clear line item. Distant or complex staging is confirmed in the inquiry so there are no surprises.

Yes in many cases-for example DXB arrival and hotel return, or villa pickup and Downtown drop-off. Share both points so we can confirm feasibility and any one-way notes.

Pricing depends on dates, mileage, delivery, chauffeur options, and class availability. Inquiry-led quotes keep those variables accurate instead of locking a generic public cart price.

A refundable security deposit is typically authorised or held on a payment card at handover. The amount depends on the class and is stated in your confirmation before you commit.

Major cards are typically accepted for deposits and settlement. Bank transfer or company invoicing can be discussed for eligible bookings. Cash handling, if any, is confirmed in writing first.

Standard insurance options and any excess details are explained before confirmation. Optional reductions or add-ons, where available, are listed clearly in your quote.

Daily and weekly packages include an agreed mileage allowance. Extra mileage rates, if any, are stated in your quote. Long-term agreements can use tailored monthly terms.

Fuel and Salik handling are specified in your confirmation. Many self-drive assignments expect the car to be returned with a similar fuel level; Salik usage is usually billed as incurred unless otherwise stated.

After a clean return inspection and settlement of any agreed extras. Bank release timing can vary by card issuer even after URLA initiates the release.

Yes. Chauffeur service can be added to many assignments. Share your agenda and we will confirm driver timing, wait windows, and presentation expectations.

Yes. Point-to-point airport transfers can be arranged with flight-aware timing. Inquire with flight details and destination for a clear quote.

Yes for ceremony arrivals, guest shuttles between venues, and photo-led staging. Share the run-of-show early so the right class and timing can be reserved.

Yes. Multi-week and monthly arrangements can be tailored with mileage, maintenance windows, and swap options where available. Inquire with duration and preferred class.

Wait time can be included or billed according to the package confirmed in your quote. Share expected stop durations so we plan the evening correctly.

Tell us as early as you can. We will review availability, adjust handover timing, or discuss alternatives-subject to the notice window in your confirmation.

Your confirmation includes a direct contact for roadside guidance, timing changes, and return coordination. You are not routed through a generic call centre for routine needs.

Stop somewhere safe if needed and contact your URLA line immediately. Do not continue driving if the car feels unsafe. We will guide next steps, including inspection or replacement when appropriate.

Cross-emirate travel may be allowed for selected classes when confirmed in advance. Cross-border travel outside the UAE is not assumed and must be approved in writing if ever available.

Cabins are prepared to a non-smoking standard. Pet travel, if requested, must be approved in advance and may carry cleaning conditions. Unapproved smoking or soiling can affect the deposit settlement.

Often yes if the class remains available. Contact your URLA line before the original return time so the extension, mileage, and deposit hold can be updated in writing.

We agree a return point and window in advance-hotel, residence, or DXB. A brief inspection checks fuel, mileage, and condition against your confirmation before the assignment closes.

Late returns can affect the next guest and may incur additional charges stated in your terms. Contact us as soon as a delay looks likely so we can protect both schedules.

Any new damage is documented against the outbound condition notes. Settlement follows the insurance and excess terms in your confirmation. We explain the process before you leave the handover.

Normal road use is expected. Excessive dirt, sand, or interior soiling beyond fair use may be charged as cleaning-especially after desert or beach itineraries. Ask us if you are unsure.